What to do if a request is aborted?
An abort is not automatically an error. There can be various reasons for the termination, which are defined in advance.
In these cases the email with the request remains in the inbox and gets a red star as symbol.
If configured accordingly, a task is created to the defined responsible person. The task contains information about the request, the reason for termination and a link to the requested property.
In the action bar of the task detail view, the original of the portal request can be viewed directly via “E-Mail >> Read E-Mail” .
If you have questions about the configuration of the inquiry manager, please contact the onOffice support (+49 241 44 686 122 | firstname.lastname@example.org | support Chat in Messenger).