Your onOffice app is hanging? Won’t start?
Problems cannot always be avoided, sometimes a few steps are enough to get it running again.

iOS

In case of problems within the app, please try the following points one by one:

1. Even if you are sure, please check the network connection again in case of problems.
2. Close the app completely and restart the app

If the app does not respond and there is a network connection:

1. Please log out and log in again.
2. Please uninstall the app and install it again afterwards.
3. Use the option “Reset app on next start” which can be found in the app settings .

If the same problems occur repeatedly, please contact support.

Login

If you have problems with the login, please check the entries for upper and lower case – unlike enterprise, this must be observed in the app.

Notification, access to photos, etc.

Accesses for certain functions such as pictures, camera or location are requested the first time they are used. After that, the accesses can be configured in the settings of iOS itself. Please check the settings of the onOffice app in the iOS settings.

Reset app on next start

In the settings of the onOffice app (iPhone settings not in the app) you have the option to reset the app the next time you start it (option: Reset app on next start). During this process, the data, settings and cache are cleared/reset and recreated the next time you log in. You must log in to the app again after this process.

Helpful links

restart iPhone

restart iPad

Close apps

Delete apps

onOffice App: First aid

Android

In case of problems within the app, please try the following points one by one:

1. Even if you are sure, please check the network connection again in case of problems.
2. Close the app completely and restart the app

If the app does not respond and there is a network connection:

1. Please log out and log in again afterwards.
2. Please log out and clear the cache before logging in again.
   1. Email cache can be cleared in the app in email settings. This causes the mailbox including mails to be requested and loaded again.
   2. Clear general cache: Open the Android settings and search for apps there. Select the onOffice app and click on Memory and Cache. Once there, you can delete the saved data.
3. Please uninstall the app and install it again afterwards. – Please remember, the cache and saved data will not be deleted this way! You have to do this manually as described in step 2.

If the same problems occur repeatedly, please contact support.

Login

If you have problems with the login, please check the entries for upper and lower case – unlike enterprise, this must be observed in the app.

Notification, access to photos, etc.

Accesses for certain functions such as pictures, camera or location are requested the first time they are used. After that, they can be changed manually in the Android settings.

App questionnaires

To use questionnaires in an appointment, you must be checked in to the appointment. You can find these in the appointment detail view via Check-In. Further information on how to use questionnaires can be found here.

Mailbox not visible in the app

If your mailbox is not displayed in the onOffice app, it must still be enabled for the app in the user settings .

If the mailbox is enabled but is still not displayed, clear the checkbox in the user settings, save and set it again. If the problem persists, please contact support.