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onOffice Sync via Z-Push

The advantage of Z-Push is the easy configuration and the direct sync of the data. If you only want to synchronize in one direction you have to use the onOffice Sync via memotoo.

To enable synchronization via Z-Push:

  • The module Z-Push and the use of Sync must be activated for you.
  • In the user rights of Sync and the use of Z-Push must be activated
  • In the user’s settings, the use of Z-Push must be activated for each species.

Currently, addresses, tasks and appointments can be synchronized.
Emails can generally not be synchronized via Z-Push with onOffice.

The setup on the smart phone or in other sync destinations has to be done by yourself, you will find the corresponding instructions after the notes.

Type and extent of the synchronized data and how to synchronize can be found in Setup in onOffice.

Security alert: Please backup your data on your smart phone and in Microsoft Outlook before the first synchronization.

Attention, when sync via memotoo is active:
If you are already using sync via memotoo, you must first switch it offon the smart phone, otherwise the appointments will be entered twice in the smart phone.

NOTE:

Usually you have been using your smart phone for a longer time when you synchronize with onOffice enterprise for the first time. To avoid duplicates in the smart phone and also in Microsoft Outlook, we recommend creating separate folders or calendars there. These should be used as targets for synchronization.

Please do not change the synchronization destination after that. Data may be missing or duplicates may occur during the next synchronization.

How you create new folders and calendars varies depending on your device and software. Please consult the respective help files for further explanations.

If you already have similar data in your client (e.g. Microsoft Outlook or Smart phone) as in onOffice enterprise, please delete the duplicate data in your client before the first synchronization. Otherwise, duplicates will be created.

Restrictions

In this section, we discuss unsupported functionality and limitations.

No email dispatch from appointments

Sending emails via Z-Push is not supported. This means that some calendar apps cannot send invitations or appointment updates via mail if the ActiveSync protocol is used for this purpose. This restriction may also apply to other functionalities that involve the sending of emails.

Exchange Server

For synchronization, Z-Push uses the ActiveSync protocol for mobile devices. Some clients, e.g. Outlook under MacOS, do not support this protocol. Unfortunately, synchronization is not possible with these clients.

Deadline limits

Currently, a maximum of 500 appointments can be synchronized. If the client does not specify a time period, only appointments that are at most one month in the past will be synced. We synchronize upcoming appointments up to 6 months into the future. We will improve this limitation in the future.

Attention: There may be other limitations imposed by the client.

Passwort Änderung

Sollten Sie ihr onOffice Passwort geändert haben, wird das Passwort auf den gesyncten Geräten nicht automatisch geändert. Wird der Sync, z.B. im Kalender auf ihrem Mobilgerät, angestoßen, kommt es zu einer Meldung. Wenn Sie dieser Meldung folgen, werden Sie zu den Einstellungen der Exchange-Verbindung geleitet. Dort können Sie das neue Passwort ihres onOffice-Accounts hinterlegen.
Funktioniert der Sync weiterhin nicht bzw. es kommt zu einer Meldung auf Ihrem Mobilgerät, müssen sie ihren zPush-Account freischalten. Diesen können Sie unter Extras >> Einstellungen >> Benutzer >> Benutzername >> Reiter Einstellungen über den Button “Z-Push-Zugang entsperren” freischalten. Haben Sie diese Schritte ausgeführt sollte der Sync auf Ihrem Mobilgerät wieder problemlos funktionieren.

Bitte achten Sie darauf, dass der Schritt der Passwortänderung auf allen Geräten durchgeführt wird, da es sonst zu einer erneuten Sperrung kommen kann.

Meldung bei gesperrtem zPush-Account nach dem Login.